CUSTOM PANELS
Just a quick post here to let people know that we are now again offering custom sized panels and will be allowing pickups from the warehouse. A few things to note...
We used to make custom panels all the time, back in the day when I first started the business. And to be honest, it was sort of a hassle. We would have everything setup to cut all the materials a certain way, and this made the most sense - efficiently speaker.
When we made the switch to polyester, we realized just how hard it was to cut polyester batts. You need a really sharp blade, with a few good goes, and even then the blade would go blunt after you cut a handful of sheets. This essentially pushed us to stop offering this as a service.
As the years went on, we realized the value in offering at least some alterations. So the offer is now back on the table with some limitations.
- All customs will incur a price increase of about 30% + even if smaller
- We can not make panels longer or wider than around 1200mm
- Panels shorter than the standard length is the most cost effective alteration
So basically if you can use our normal sizes, this will certainly give you the most bang for buck. If you really need a custom size to say slot into a window frame or you have a low ceiling and double stacking them will just not fit, feel free to reach out to us for a quote.
However if you just want all you panels a different size because you think it might look better, it's likely not going to seem like very good value, so please consider this before asking for a quote.
PICKUPS
We have only been offering delivery for quite some time, and this has annoyed a lot of you. And I get it, really. But the main reason this was the case was not to make a few extra dollars with the delivery fee - sometimes it's hardly worth it - but is because customers would almost never swing by when they say they would, so found this continuously frustrating and simply not a good use of our time. Additionally we DON'T BOX UP our products (unless shipping interstate) so picking them up didn't seem like a good choice.
BUT - I'm trying to be more flexible, especially for those just wanting a couple of panels. I understand paying an extra $50 for delivery sucks. So we are happy to now allow pickups yet again, but with some basic rules and caveats. Here's our official message to those customers...
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Pickups from our Coburg warehouse is now available. We have made this available mostly for smaller orders. Please understand if you are ordering 8+ Premium sized panels or 4+ Ultra sized panels for example, and you do not have a van, we strongly recommend using our local delivery service. Our products are BIG and generally you can not fit more than this in a standard car.
- Our products come UNBOXED so you must have a safe means of transporting them; blankets, cardboard, straps etc.
- Products usually take around 1-2 weeks until they are ready for collection.
- We will contact you via text to arrange a time as someone is not always here.
- Once a time is arrange, we prefer not to change it.
- Pick up times can be flexible and are generally between 8am-8pm.
Any questions - please ask.
Tom