Shipping
Verbox is based in Coburg, (Melbourne), Victoria and currently offers 3 delivery options in order for you to receive your products.
- Flat rate $80 fee for all orders within a 0-50km radius of Coburg.
- Flat rate $110 fee for all orders within a 50-80km radius of Coburg.
- For all other locations outside of the 80km zone, you must contact us for a quote.
For deliveries within the 80km radius bubble, Verbox will personally deliver your products to your door. This allows for affordable shipping costs with bulk purchases to our local customers and flexible delivery times.
Please note that local deliveries done by Verbox will come UNBOXED. This helps us keep our costs low to pass those savings onto our customers.
If you are outside the 80km radius zone, please contact us with the exact products you are after along with your postcode and suburb. As our products are so bulky and orders can vary in size, we shop around for each individual booking so cannot give consistent shipping rates across Australia at this point in time.
PICKUPS
Pickups from our Coburg warehouse is now available. The address is 18/240 Sydney Road Coburg, Victoria.
We have made this available mostly for smaller orders. Please understand if you are ordering 8+ Premium sized panels or 4+ Ultra sized panels for example, and you do not have a van, we strongly recommend using our local delivery service. Our products are BIG and generally you can not fit more than this in a standard car.
- Our products come UNBOXED so you must have a safe means of transporting them; blankets, cardboard, straps etc.
- Products usually take around 1-2 weeks until they are ready for collection.
- We will contact you via text to arrange a time as someone is not always here.
- Once a time is arrange, we prefer not to change it.
- Pick up times can be flexible and are generally between 8am-8pm.
- Please note products must be picked up with 2 weeks from when they are ready for pickup. We do not have the space to store orders for longer than this.
Returns & Refunds
Unfortunately we do not offer returns or exchanges for any of our products. If you have any issues or think your products may be damaged prior to receiving them, please contact us ASAP to resolve the problem.